Braunton IFA Ltd
Established 1999
"Providing trusted financial planning services"
Treating Customers Fairly (TCF)
As an independent adviser/mortgage adviser through Virtual Net (Europe) Ltd, we believe we need to pay due regard to the interests of you, our customer, and treat you fairly. “Treating Customers Fairly” (or TCF as it is shortened to) is something that all professional advisers should be doing in their day-to-day business, and has been focused on by the Financial Services Authority, who regulates our industry. We try to measure our success against six defined outcomes for consumers detailed in the “consumer outcome” column in the table below.
This is not just about customer satisfaction. Satisfied customers may not always have been treated fairly. TCF is about delivering improved outcomes for you, the consumer and our client, so you are confident we will provide to you fair treatment at all times.
This document is our attempt to explain TCF to you and what it means to both of us, and we would urge you to take the time to read it.
This document is part of our commitment to you as a customer to try and ensure we treat you fairly at all times. We will never knowingly treat you unfairly, but there may be instances when you believe we could have done better. Please tell us if this is the case.
If you have any queries about this document, or anything else in your relationship with us as your advisors, then please do not hesitate to raise them with us.